A Taxonomy of Digital Service Design Techniques - Kölner UniversitätsPublikationsServer

Liu, Xuanhui, Werder, Karl ORCID: 0000-0001-8481-1596 and Maedche, Alexander ORCID: 0000-0001-6546-4816 (2016). A Taxonomy of Digital Service Design Techniques. In: 37th International Conference on Information Systems (ICIS 2016) : Dublin, Ireland, 11-14 December 2016, pp. 1834-1845. Red Hook, NY: Curran. ISBN 9781510838376

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Abstract

In a digital world, service designers need to apply design techniques to meet increasing user expectations. While there are many design techniques out there, the current taxonomies of design techniques provide little guidance for designers when it comes to selecting appropriate design techniques during the design process. Hence, a well-structured taxonomy is needed. This research-in-process seeks to apply a taxonomy development method to classify design techniques and to identify important dimensions in order to provide an overview of digital service design techniques. Our preliminary results present a taxonomy with five dimensions, each of which includes mutually exclusive and collectively exhaustive characteristics. In future research, we plan to evaluate the usefulness of our taxonomy and compare our taxonomy with those that are currently available. Furthermore, we expect to look into the potential interrelations among the dimensions and build a model that explains and predicts the appropriate techniques for a given situation.

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Creators:

Creators	Email	ORCID	ORCID Put Code
Liu, Xuanhui	UNSPECIFIED	UNSPECIFIED	UNSPECIFIED
Werder, Karl	UNSPECIFIED	orcid.org/0000-0001-8481-1596	UNSPECIFIED
Maedche, Alexander	UNSPECIFIED	orcid.org/0000-0001-6546-4816	UNSPECIFIED