Liu, Xuanhui, Werder, Karl and Maedche, Alexander (2016). A Taxonomy of Digital Service Design Techniques. In: 37th International Conference on Information Systems (ICIS 2016) : Dublin, Ireland, 11-14 December 2016, pp. 1834-1845. Red Hook, NY: Curran. ISBN 9781510838376

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Abstract

In a digital world, service designers need to apply design techniques to meet increasing user expectations. While there are many design techniques out there, the current taxonomies of design techniques provide little guidance for designers when it comes to selecting appropriate design techniques during the design process. Hence, a well-structured taxonomy is needed. This research-in-process seeks to apply a taxonomy development method to classify design techniques and to identify important dimensions in order to provide an overview of digital service design techniques. Our preliminary results present a taxonomy with five dimensions, each of which includes mutually exclusive and collectively exhaustive characteristics. In future research, we plan to evaluate the usefulness of our taxonomy and compare our taxonomy with those that are currently available. Furthermore, we expect to look into the potential interrelations among the dimensions and build a model that explains and predicts the appropriate techniques for a given situation.

Item Type: Book Section, Proceedings Item or annotation in a legal commentary
Creators:
CreatorsEmailORCID
Liu, XuanhuiUNSPECIFIEDUNSPECIFIED
Werder, KarlUNSPECIFIEDUNSPECIFIED
Maedche, AlexanderUNSPECIFIEDUNSPECIFIED
URN: urn:nbn:de:hbz:38-99032
Publisher: Curran
ISBN: 9781510838376
Subjects: Library and information sciences
Social sciences
Technology (Applied sciences)
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Faculty of Management, Economy and Social Sciences > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economy and Social Sciences > Department of Information Systems and Systems Development
Language: English
Date: December 2016
Related URLs:
Event Type: Conference
Place of Publication: Red Hook, NY
Refereed: Yes
Page Range: pp. 1834-1845
Title of Book: 37th International Conference on Information Systems (ICIS 2016) : Dublin, Ireland, 11-14 December 2016
URI: http://kups.ub.uni-koeln.de/id/eprint/9903

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