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Zelt, Sarah, Recker, Jan C. ORCID: 0000-0002-2072-5792, Schmiedel, Theresa and vom Brocke, Jan (2018). Development and validation of an instrument to measure and manage organizational process variety. PLOS ONE, 13 (10). e0206198. PLOS / Public Library of Science. ISSN 1932-6203

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Abstract

Organizational processes vary. Practitioners have developed simple frameworks to differentiate them. Surprisingly, the academic literature on process management does not–it typically strives for one method to manage all processes. We draw on organizational information-processing theory to systematically develop a new, theoretically motivated classification model for organizational processes. We validate this model using survey data from 141 process practitioners of a global corporation. We derive three distinct types of processes and demonstrate that an understanding of process variety based on process dimensions can differentiate processes better than existing frameworks used in practice. Our findings can enable process managers to make informed decisions and serve as a basis for contingent process management.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Zelt, Sarah UNSPECIFIED UNSPECIFIED UNSPECIFIED Recker, Jan C. UNSPECIFIED orcid.org/0000-0002-2072-5792 UNSPECIFIED Schmiedel, Theresa UNSPECIFIED UNSPECIFIED UNSPECIFIED vom Brocke, Jan UNSPECIFIED UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-99664
DOI:	10.1371/journal.pone.0206198
Journal or Publication Title:	PLOS ONE
Volume:	13
Number:	10
Page Range:	e0206198
Date:	2018
Publisher:	PLOS / Public Library of Science
ISSN:	1932-6203
Language:	English
Faculty:	Faculty of Management, Economy and Social Sciences
Divisions:	Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS) Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects:	Management and auxiliary services
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/9966