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Eisenbeiss, Maik 
ORCID: 0000-0002-0859-3512, Cornelissen, Markus, Backhaus, Klaus and Hoyer, Wayne D.
(2014).
Nonlinear and asymmetric returns on customer satisfaction: do they vary across situations and consumers?
J. Acad. Mark. Sci., 42 (3).
S. 242 - 264.
NEW YORK:
SPRINGER.
ISSN 1552-7824