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2016
Basten, Dirk, Stavrou, Georgios and Pankratz, Oleg (2016). Closing the Stakeholder Expectation Gap: Managing Customer Expectations Toward the Process of Developing Information Systems. Proj. Manag. J., 47 (5). S. 70 - 89. SAN FRANCISCO: WILEY PERIODICALS, INC. ISSN 1938-9507