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vom Brocke, Jan, Schmiedel, Theresa, Recker, Jan C. ORCID: 0000-0002-2072-5792, Trkman, Peter, Mertens, Willem and Viaene, Stijn (2014). Class notes : 10 principles of good BPM. BPTrends : BPM analysis, opinion and insight, 12 (10). pp. 1-12.

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