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Journal Article
Mertens, Willem, Recker, Jan C. ORCID: 0000-0002-2072-5792, Kummer, Tyge-F., Kohlborn, Thomas and Viaene, Stijn
(2016).
Constructive deviance as a driver for performance in retail.
Journal of Retailing and Consumer Services, 30.
pp. 193-203.
Amsterdam:
Elsevier.
ISSN 0969-6989
vom Brocke, Jan, Schmiedel, Theresa, Recker, Jan C. ORCID: 0000-0002-2072-5792, Trkman, Peter, Mertens, Willem and Viaene, Stijn
(2014).
Class notes : 10 principles of good BPM.
BPTrends : BPM analysis, opinion and insight, 12 (10).
pp. 1-12.
vom Brocke, Jan, Schmiedel, Theresa, Recker, Jan C. ORCID: 0000-0002-2072-5792, Trkman, Peter, Mertens, Willem and Viaene, Stijn
(2014).
Ten principles of good business process management.
Business Process Management Journal, 20 (4).
pp. 530-548.
Bingley:
Emerald.
ISSN 1463-7154