Universität zu Köln

Mendling, Jan ORCID: 0000-0002-7260-524X, Recker, Jan C. ORCID: 0000-0002-2072-5792, Reijers, Hajo A. and Leopold, Henrik (2019). An Empirical Review of the Connection Between Model Viewer Characteristics and the Comprehension of Conceptual Process Models. Information Systems Frontiers, 21 (5). pp. 1111-1135. Springer. ISSN 1572-9419

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Abstract

Understanding conceptual models of business domains is a key skill for practitioners tasked with systems analysis and design. Research in this field predominantly uses experiments with specific user proxy cohorts to examine factors that explain how well different types of conceptual models can be comprehended by model viewers. However, the results from these studies are difficult to compare. One key difficulty rests in the unsystematic and fluctuating consideration of model viewer characteristics (MVCs) to date. In this paper, we review MVCs used in prominent prior studies on conceptual model comprehension. We then design an empirical review of the influence of MVCS through a global, cross-sectional experimental study in which over 500 student and practitioner users were asked to answer comprehension questions about a prominent type of conceptual model - BPMN process models. As an experimental treatment, we used good versus bad layout in order to increase the variance of performance. Our results show MVC to be a multi-dimensional construct. Moreover, process model comprehension is related in different ways to different traits of the MVC construct. Based on these findings, we offer guidance for experimental designs in this area of research and provide implications for the study of MVCs.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Mendling, Jan UNSPECIFIED orcid.org/0000-0002-7260-524X UNSPECIFIED Recker, Jan C. UNSPECIFIED orcid.org/0000-0002-2072-5792 UNSPECIFIED Reijers, Hajo A. UNSPECIFIED UNSPECIFIED UNSPECIFIED Leopold, Henrik UNSPECIFIED UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-99955
DOI:	10.1007/s10796-017-9823-6
Journal or Publication Title:	Information Systems Frontiers
Volume:	21
Number:	5
Page Range:	pp. 1111-1135
Date:	2019
Publisher:	Springer
ISSN:	1572-9419
Language:	English
Faculty:	Faculty of Management, Economy and Social Sciences
Divisions:	Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS) Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects:	Data processing Computer science Management and auxiliary services
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/9995