Universität zu Köln

Gloede, T. D., Ernstmann, N., Baumann, W., Gross, S. E., Ansmann, L., Nitzsche, A., Neumann, M., Wirtz, M., Schmitz, S., Schulz-Nieswandt, Frank ORCID: 0000-0002-9820-417X and Pfaff, Holger ORCID: 0000-0001-9154-6575 (2015). Turnover of Non-medical Staff in Outpatient Oncology Practices: Is Building Social Capital a Solution? Gesundheitswesen, 77 (11). 875 - 881. STUTTGART: GEORG THIEME VERLAG KG. ISSN 1439-4421

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Abstract

Study Aim: While a lot is known about potential and actual turnover of non-medical hospital staff, only few data exist for the outpatient setting. In addition, little is known about actual instruments which leaders can use to influence staff turnover in physician practices. In the literature, the social capital of an organisation, which means the amount of trust, common values and reciprocal behaviour in the organisation, has been discussed as a possible field of action. In the present study, staff turnover as perceived by outpatient haematologists and oncologists is presented and analysed as to whether social capital is associated with that staff turnover. In conclusion, measures to increase the social capital of a practice are presented. Methods: The present study is based on data gathered in a questionnaire-based survey with members of the Professional Organisation of Office-Based Haematologists and Oncologists (N = 551). The social capital of the practice was captured from the haematologists and oncologists using an existing and validated scale. To analyse the impact of the practice's social capital on staff turnover, as perceived by the physicians, bivariate correlations and linear regression analyses were calculated. Results: In total, 152 haematologists and oncologists participated in the study which represents a response rate of 28 %. In the regression analyses, social capital appears as a significant and strong predictor of staff turnover (beta = 0.34; p < 0.001). Conclusions: Building social capital within the practice may be an important contribution to reducing staff turnover although the underlying study design does not allow for drawing causal conclusions regarding this relationship. To create social capital in their practice, outpatient physicians may apply measures that facilitate social interaction among staff, foster trust and facilitate cooperation. Such measures may already be applied when hiring and training new staff, but also continuously when leading employees and when organising work tasks, e.g., by establishing regular team meetings.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Gloede, T. D. UNSPECIFIED UNSPECIFIED UNSPECIFIED Ernstmann, N. UNSPECIFIED UNSPECIFIED UNSPECIFIED Baumann, W. UNSPECIFIED UNSPECIFIED UNSPECIFIED Gross, S. E. UNSPECIFIED UNSPECIFIED UNSPECIFIED Ansmann, L. UNSPECIFIED UNSPECIFIED UNSPECIFIED Nitzsche, A. UNSPECIFIED UNSPECIFIED UNSPECIFIED Neumann, M. UNSPECIFIED UNSPECIFIED UNSPECIFIED Wirtz, M. UNSPECIFIED UNSPECIFIED UNSPECIFIED Schmitz, S. UNSPECIFIED UNSPECIFIED UNSPECIFIED Schulz-Nieswandt, Frank UNSPECIFIED orcid.org/0000-0002-9820-417X UNSPECIFIED Pfaff, Holger UNSPECIFIED orcid.org/0000-0001-9154-6575 UNSPECIFIED
URN:	urn:nbn:de:hbz:38-387737
DOI:	10.1055/s-0034-1384565
Journal or Publication Title:	Gesundheitswesen
Volume:	77
Number:	11
Page Range:	875 - 881
Date:	2015
Publisher:	GEORG THIEME VERLAG KG
Place of Publication:	STUTTGART
ISSN:	1439-4421
Language:	English
Faculty:	Faculty of Management, Economy and Social Sciences
Divisions:	Weitere Institute, Arbeits- und Forschungsgruppen > Institute of Sociology and Social Psychology (ISS)
Subjects:	Social sciences Medical sciences Medicine
Uncontrolled Keywords:	Keywords Language BURNOUT; IMPACT; WORK; PERFORMANCE; NURSES; LEAVE Multiple languages Public, Environmental & Occupational Health Multiple languages
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/38773