Universität zu Köln

Fügener, Andreas ORCID: 0000-0002-4580-7444, Grahl, Jorn, Gupta, Alok ORCID: 0000-0002-2097-1643 and Ketter, Wolfgang ORCID: 0000-0001-9008-142X (2021). Will Humans-in-the-Loop Become Borgs? Merits and Pitfalls of Working with AI. MIS Q., 45 (3). S. 1527 - 1557. MINNEAPOLIS: SOC INFORM MANAGE-MIS RES CENT. ISSN 0276-7783

Full text not available from this repository.

Abstract

We analyze how advice from an AI affects complementarities between humans and AI, in particular what humans know that an AI does not know: unique human knowledge. In a multi-method study consisting of an analytical model, experimental studies, and a simulation study, our main finding is that human choices converge toward similar responses improving individual accuracy. However, as overall individual accu-racy of the group of humans improves, the individual unique human knowledge decreases. Based on this finding, we claim that humans interacting with AI behave like Borgs, that is, cyborg creatures with strong individual performance but no human individuality. We argue that the loss of unique human knowledge may lead to several undesirable outcomes in a host of human-AI decision environments. We demonstrate this harmful impact on the wisdom of crowds. Simulation results based on our experimental data suggest that groups of humans interacting with AI are far less effective as compared to human groups without AI assistance. We suggest mitigation techniques to create environments that can provide the best of both worlds (e.g., by personalizing AI advice). We show that such interventions perform well individually as well as in wisdom of crowds settings.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Fügener, Andreas UNSPECIFIED orcid.org/0000-0002-4580-7444 UNSPECIFIED Grahl, Jorn UNSPECIFIED UNSPECIFIED UNSPECIFIED Gupta, Alok UNSPECIFIED orcid.org/0000-0002-2097-1643 UNSPECIFIED Ketter, Wolfgang UNSPECIFIED orcid.org/0000-0001-9008-142X UNSPECIFIED
URN:	urn:nbn:de:hbz:38-583227
DOI:	10.25300/MISQ/2021/16553
Journal or Publication Title:	MIS Q.
Volume:	45
Number:	3
Page Range:	S. 1527 - 1557
Date:	2021
Publisher:	SOC INFORM MANAGE-MIS RES CENT
Place of Publication:	MINNEAPOLIS
ISSN:	0276-7783
Language:	English
Faculty:	Faculty of Management, Economy and Social Sciences
Divisions:	Center of Excellence C-SEB Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects:	Economics
Uncontrolled Keywords:	Keywords Language ORGANIZATIONAL DESIGN; INTELLIGENCE; ABILITY; WISDOM; HEADS; TEAM Multiple languages Computer Science, Information Systems; Information Science & Library Science; Management Multiple languages
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/58322