Universität zu Köln

Gass, Daniel F (2024). The Role of Personality in Product Recalls. PhD thesis, Universität zu Köln.

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Abstract

This dissertation aims to further our understanding of the role and impact of personality in operations management. In this endeavor, the dissertation places a significant focus on an important aspect relating to firms' operations, namely product recalls. As is the case in many other streams of the operations management literature, very little has been done so far to explore the role of personality in explaining product recalls thus far. The dissertation features three research projects which focus on different types of outcomes and use different methodological approaches, but which share the purpose to improve the understanding of how personality shapes important outcomes in operations management. Each of the three main chapters (Chapters 2 – 4) of the dissertation presents one research project. Chapters 2 and 3 are hypothesis-based research projects located at the intersection of the operations management and strategic leadership literatures and investigate the impact of personality of CEOs' --- firm's most strategic leaders --- on important operations outcomes, primarily product recalls. Concretely, Chapter 2 investigates the role of CEO regulatory focus on product innovations and the number of product safety problems. Based on these findings, Chapter 3 focuses on product safety problems and investigates how CEOs' personality traits affect the handling of individual product recalls, analyzing time-to-recall. These projects clearly establish the importance of personality in operations management broadly and product recalls specifically. Chapter 4 builds on the findings of the importance of personality and answers calls in the operations management literature to investigate the interaction between humans and machines against the backdrop that advancements in artificial intelligence (AI). The chapter features an exploratory research project and is based on data from an experimental study. While this project does not directly study product recalls, its findings not only have important implications for the broader operations management literature, but also the specific literature on product recalls insofar as it highlights the importance of and effects from individual's personality traits.

Item Type:	Thesis (PhD thesis)
Creators:	Creators Email ORCID ORCID Put Code Gass, Daniel F edu@danielfgass.com UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-727837
Date:	2024
Language:	English
Faculty:	Faculty of Management, Economy and Social Sciences
Divisions:	Faculty of Management, Economics and Social Sciences > Business Administration > Supply Chain Management > Professorship for Business Administration, Supply Chain Management and Management Science Faculty of Management, Economics and Social Sciences > Business Administration > Supply Chain Management > Professur für Digital Supply Chain Managment
Subjects:	Management and auxiliary services
Uncontrolled Keywords:	Keywords Language Operations Management UNSPECIFIED Product Recalls UNSPECIFIED Personality UNSPECIFIED
Date of oral exam:	April 2024
Referee:	Name Academic Title Fuegener, Andreas Prof. Dr. Thonemann, Ulrich W. Prof. Dr.
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/72783