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Journal Article
Marchand, Andre 
ORCID: 0000-0002-2531-9881, Paul, Michael, Hennig-Thurau, Thorsten and Puchner, Georg
(2017).
How Gifts Influence Relationships With Service Customers and Financial Outcomes for Firms.
J. Serv. Res., 20 (2).
S. 105 - 120.
THOUSAND OAKS:
SAGE PUBLICATIONS INC.
ISSN 1552-7379