Mertens, Willem and Recker, Jan C. ORCID: 0000-0002-2072-5792 (2020). Can constructive deviance be empowered? A multi-level field study in Australian supermarkets. Journal of Retailing and Consumer Services, 54 (102036). Amsterdam: Elsevier Science. ISSN 0969-6989

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We test four hypotheses about how leaders facilitate constructive deviance in the teams they manage. Constructive deviance describes ways of creating value by departing from common ways of working. We test a multi-level model that suggests links between various leadership behaviors, psychological empowerment, and constructive deviance at the individual and team levels. Our findings add nuance to the prevalent assumption that empowered employees engage in more constructive deviance than unempowered employees do by suggesting that, rather than stimulating constructive deviance, empowerment makes deviance unnecessary. We detail implications for management.

Item Type: Journal Article
CreatorsEmailORCIDORCID Put Code
Recker, Jan
URN: urn:nbn:de:hbz:38-105075
DOI: 10.1016/j.jretconser.2020.102036
Journal or Publication Title: Journal of Retailing and Consumer Services
Volume: 54
Number: 102036
Date: May 2020
Publisher: Elsevier Science
Place of Publication: Amsterdam
ISSN: 0969-6989
Language: English
Faculty: Faculty of Management, Economy and Social Sciences
Divisions: Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS)
Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects: Economics
Refereed: Yes


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