Manthei, Kathrin ORCID: 0000-0002-9170-0322 and Sliwka, Dirk ORCID: 0000-0002-8026-0165 (2019). Multitasking and Subjective Performance Evaluations: Theory and Evidence from a Field Experiment in a Bank. Manage. Sci., 65 (12). S. 5861 - 5884. CATONSVILLE: INFORMS. ISSN 1526-5501
Full text not available from this repository.Abstract
We study the incentive effects of granting supervisors access to objective performance information when agents work on multiple tasks. We first analyze a formal model showing that incentives are lower powered when supervisors have no access to objective measures but assess performance subjectively by gathering information. This incentive loss is more pronounced when the span of control is larger and incentives are distorted toward more profitable tasks. We then investigate a field experiment conducted in a bank. In the treatment group, managers obtained access to objective performance measures, which raised efforts and profits. We find that the effects are driven by larger branches and lower margin products.
Item Type: | Journal Article | ||||||||||||
Creators: |
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URN: | urn:nbn:de:hbz:38-126045 | ||||||||||||
DOI: | 10.1287/mnsc.2018.3206 | ||||||||||||
Journal or Publication Title: | Manage. Sci. | ||||||||||||
Volume: | 65 | ||||||||||||
Number: | 12 | ||||||||||||
Page Range: | S. 5861 - 5884 | ||||||||||||
Date: | 2019 | ||||||||||||
Publisher: | INFORMS | ||||||||||||
Place of Publication: | CATONSVILLE | ||||||||||||
ISSN: | 1526-5501 | ||||||||||||
Language: | English | ||||||||||||
Faculty: | Faculty of Management, Economy and Social Sciences | ||||||||||||
Divisions: | Center of Excellence C-SEB Faculty of Management, Economics and Social Sciences > Business Administration > Corporate Development > Professorship for Business Administration and Human Resources Management |
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Subjects: | Economics | ||||||||||||
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Refereed: | Yes | ||||||||||||
URI: | http://kups.ub.uni-koeln.de/id/eprint/12604 |
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