Conrads, Julian and Reggiani, Tommaso ORCID: 0000-0002-3134-1049 (2017). The effect of communication channels on promise-making and promise-keeping: experimental evidence. J. Econ. Interact. Coord., 12 (3). S. 595 - 612. HEIDELBERG: SPRINGER HEIDELBERG. ISSN 1860-7128

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Abstract

In modern organizations, new communication channels are reshaping the way in which people get in touch, interact and cooperate. This paper, adopting an experimental economics framework, investigates the effect of different communication channels on promise-making and promise-keeping in an organizational context. Inspired by Ellingsen and Johannesson (Econ J 114:397-420, 2004), five experimental treatments differ with respect to the communication channel employed to solicit a promise of cooperation, i.e., face-to-face, phone call, chat room, and two different sorts of computer-mediated communication. The more direct and synchronous (face-to-face, phone, chat room) the interpersonal interaction is, the higher the propensity of an agent to make a promise. Treatment effects, however, vanish if we then look at the actual promise-keeping rates across treatments, as more indirect channels (computer-mediated) do not perform statistically worse than the direct and synchronous channels.

Item Type: Journal Article
Creators:
CreatorsEmailORCIDORCID Put Code
Conrads, JulianUNSPECIFIEDUNSPECIFIEDUNSPECIFIED
Reggiani, TommasoUNSPECIFIEDorcid.org/0000-0002-3134-1049UNSPECIFIED
URN: urn:nbn:de:hbz:38-217258
DOI: 10.1007/s11403-016-0177-9
Journal or Publication Title: J. Econ. Interact. Coord.
Volume: 12
Number: 3
Page Range: S. 595 - 612
Date: 2017
Publisher: SPRINGER HEIDELBERG
Place of Publication: HEIDELBERG
ISSN: 1860-7128
Language: English
Faculty: Unspecified
Divisions: Unspecified
Subjects: no entry
Uncontrolled Keywords:
KeywordsLanguage
OTHER-REGARDING BEHAVIOR; SOCIAL DISTANCE; DICTATORMultiple languages
EconomicsMultiple languages
Refereed: Yes
URI: http://kups.ub.uni-koeln.de/id/eprint/21725

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