Universität zu Köln

Ansmann, L., Kowalski, C. and Pfaff, H. (2016). Ten Years of Patient Surveys in Accredited Breast Centers in North Rhine-Westphalia. Geburtshilfe Frauenheilkd., 76 (1). S. 37 - 46. STUTTGART: GEORG THIEME VERLAG KG. ISSN 1438-8804

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Abstract

Introduction: Patient surveys are an established tool for quality control in healthcare organizations. This report looks at the design and development of the annual patient surveys carried out among breast cancer patients treated in the Breast Centers of North Rhine-Westphalia and discusses selected findings from 10 consecutive years. Material and Methods: Since 2006 the Institute for Medical Sociology, Health Services Research and Rehabilitation Science (IMVR) of the University of Cologne has carried out an annual survey of breast cancer patients using the Cologne Patient Questionnaire for Breast Cancer. The patients included in the survey have been diagnosed with primary breast cancer and undergo surgery between February and July in one of the Breast Centers in North Rhine-Westphalia accredited by the medical association of Westphalia-Lippe. The questionnaire and the type of feedback given to the Breast Centers were comprehensively revised in 2014. Selected results collected over the survey period were analyzed descriptively. Results: The survey period of 10 years provides information on the actual medical care delivered in the Breast Centers based on the data obtained in this period from around 40000 patients. Some areas showed positive developments over time. Conclusion: The approach used to survey patients, the Cologne Patient Questionnaire for Breast Cancer 2.0 and the benchmark-focused feedback provide an impetus for organizational learning in Breast Centers. The concept could also be used in other healthcare organizations to stimulate learning and improve healthcare services.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Ansmann, L. UNSPECIFIED UNSPECIFIED UNSPECIFIED Kowalski, C. UNSPECIFIED UNSPECIFIED UNSPECIFIED Pfaff, H. UNSPECIFIED UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-291299
DOI:	10.1055/s-0041-111572
Journal or Publication Title:	Geburtshilfe Frauenheilkd.
Volume:	76
Number:	1
Page Range:	S. 37 - 46
Date:	2016
Publisher:	GEORG THIEME VERLAG KG
Place of Publication:	STUTTGART
ISSN:	1438-8804
Language:	English
Faculty:	Unspecified
Divisions:	Unspecified
Subjects:	no entry
Uncontrolled Keywords:	Keywords Language CANCER PATIENTS; PHYSICIANS; SUPPORT; INFORMATION; IMPACT; NEEDS; CARE Multiple languages Obstetrics & Gynecology Multiple languages
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/29129