Universität zu Köln

Heinz, Matthias ORCID: 0000-0001-9635-1160, Jeworrek, Sabrina, Mertins, Vanessa, Schumacher, Heiner ORCID: 0000-0002-2259-6728 and Sutter, Matthias ORCID: 0000-0002-6143-8706 (2020). Measuring the Indirect Effects of Adverse Employer Behaviour on Worker Productivity: a field Experiment. Econ. J., 130 (632). S. 2546 - 2569. OXFORD: OXFORD UNIV PRESS. ISSN 1468-0297

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Abstract

We conduct a field experiment to study how worker productivity is affected if employers act adversely towards their co-workers. Our employees work for two shifts in a call centre. In our main treatment, we lay off some workers before the second shift. Compared to two control treatments, we find that the lay-off reduces the productivity of unaffected workers by 12%. We find suggestive evidence that this result is not driven by altered beliefs about the job or the management's competence, but caused by the workers' perception of unfair employer behaviour. The latter interpretation is confirmed in a prediction experiment with professional HR managers. Our results suggest that the price for adverse employer behaviour goes well beyond the potential tit for tat of directly affected workers.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Heinz, Matthias UNSPECIFIED orcid.org/0000-0001-9635-1160 UNSPECIFIED Jeworrek, Sabrina UNSPECIFIED UNSPECIFIED UNSPECIFIED Mertins, Vanessa UNSPECIFIED UNSPECIFIED UNSPECIFIED Schumacher, Heiner UNSPECIFIED orcid.org/0000-0002-2259-6728 UNSPECIFIED Sutter, Matthias UNSPECIFIED orcid.org/0000-0002-6143-8706 UNSPECIFIED
URN:	urn:nbn:de:hbz:38-312682
DOI:	10.1093/ej/ueaa038
Journal or Publication Title:	Econ. J.
Volume:	130
Number:	632
Page Range:	S. 2546 - 2569
Date:	2020
Publisher:	OXFORD UNIV PRESS
Place of Publication:	OXFORD
ISSN:	1468-0297
Language:	English
Faculty:	Faculty of Management, Economy and Social Sciences
Divisions:	Center of Excellence C-SEB Faculty of Management, Economics and Social Sciences > Economics > Microeconomics, Institutions and markets > Reinhard Selten Institute
Subjects:	Economics
Uncontrolled Keywords:	Keywords Language INDIRECT RECIPROCITY; GIFT EXCHANGE; ECONOMICS; PUNISHMENT; EVOLUTION; FAIRNESS; MARKETS Multiple languages Economics Multiple languages
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/31268