Universität zu Köln

Kuntz, Ludwig and Suelz, Sandra (2013). Treatment speed and high load in the Emergency Department-does staff quality matter? Health Care Manag. Sci., 16 (4). S. 366 - 377. NEW YORK: SPRINGER. ISSN 1572-9389

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Abstract

Research in the field of operations management and medicine analyzed how workload affects productivity and patient outcomes. However, staff quality has largely been neglected, and if staffing information has indeed been included, then it takes the form of quantitative measures like staff-to-patient ratios. We therefore seek to analyze how education and experience are directly associated with effort. How do responses to workload differ with respect to education and experience? By analyzing a single hospital unit, we are able to establish a link between staff quality and patient outcomes, allowing us to demonstrate empirically that knowledge and experience are highly relevant in staff members' responses to increasing system load. The systematic aligning of staffing with expected system load should therefore consider not only staffing quantity but also staffing quality. Provided with a reliable prediction of system load, this knowledge would allow managers to generate savings since they can assign high-quality staff more effectively.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Kuntz, Ludwig UNSPECIFIED UNSPECIFIED UNSPECIFIED Suelz, Sandra UNSPECIFIED UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-471241
DOI:	10.1007/s10729-013-9233-3
Journal or Publication Title:	Health Care Manag. Sci.
Volume:	16
Number:	4
Page Range:	S. 366 - 377
Date:	2013
Publisher:	SPRINGER
Place of Publication:	NEW YORK
ISSN:	1572-9389
Language:	English
Faculty:	Unspecified
Divisions:	Unspecified
Subjects:	no entry
Uncontrolled Keywords:	Keywords Language LENGTH-OF-STAY; HOSPITAL MORTALITY; PATIENT MORTALITY; COMPLETION; OCCUPANCY; WORKLOAD; OUTCOMES; RISK Multiple languages Health Policy & Services Multiple languages
URI:	http://kups.ub.uni-koeln.de/id/eprint/47124