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Journal Article
Basten, Dirk, Schneider, Linda and Pankratz, Oleg (2017). Codification, Personalisation, or in Between? Exploring Knowledge Characteristics to Guide Knowledge Management System Design. J. Inf. Knowl. Manag., 16 (4). SINGAPORE: WORLD SCIENTIFIC PUBL CO PTE LTD. ISSN 1793-6926
Basten, Dirk, Stavrou, Georgios and Pankratz, Oleg (2016). Closing the Stakeholder Expectation Gap: Managing Customer Expectations Toward the Process of Developing Information Systems. Proj. Manag. J., 47 (5). S. 70 - 89. SAN FRANCISCO: WILEY PERIODICALS, INC. ISSN 1938-9507
Diegmann, Phil ORCID: 0000-0002-9845-5112, Basten, Dirk and Pankratz, Oleg
(2017).
Influence of Communication on Client Satisfaction in Information System Projects: A Quantitative Field Study.
Project Management Journal, 48 (1).
pp. 81-99.
ISSN 8756-9728
Pankratz, Oleg and Hasten, Dirk (2018). Opening the black box: Managers' perceptions of IS project success mechanisms. Inf. Manage., 55 (3). S. 381 - 396. AMSTERDAM: ELSEVIER SCIENCE BV. ISSN 1872-7530